Terms and Conditions

1. The warranty is valid only in India.

2. UNIFAN provides a Limited warranty. The limited warranty is not transferable to subsequent owners.

3. Repairs under warranty period shall be carried out by UNIFAN Authorized Service Partner personnel only.

4. If, date of activation is not available then the customer will have to produce valid proof of purchase (POP) for claiming repairs under warranty. However, final warranty condition will be decided basis Elementary Level Screening (ELS) of device performed by UNIFAN service partner (ASP).

5. In the event of repairs of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. The time taken for repair and in transitwhether under the warranty or otherwise shall not be excluded from the warranty period.

6. Warranty does not cover user manuals, un-authorized repair, non-manufacturing defects or any normal wear and tear.

7. Warranty does not cover if the original serial number is removed, obliterated, or altered from the product.

8. Warranty registration is to be done within 1 year to avail extended warranty.

9. Loss or Damage in Transit- All claims related to loss, shortage, damage or breakage to Goods received shall be registered in writing within 10 days of delivery. Claims outside this period will not normally be considered by the Company.

10. Storage condition: After delivery of the product, customer/channel partners must crosscheck the packaging to see product is free from any damage. Product must be stored in dry place/room temperature. No related claim of damage will be entertained after 10 days of delivery.

Warranty is not valid if

1. The defects or modification or alterations of any nature made in any part of the product by the purchaser or unauthorized personnel, as determined by Authorized Service Partner.

2. Warranty does not cover damage due to battery leak inside remote

3. Warranty does not cover voltage supply other than 160V - 250V.

4. The fan will not function above Input voltage more than 285V.

5. For remote variant Fans, use of regulator is strictly not permitted (regulator must be bypassed) and warranty will be void for any damage to the fan and its components due to use of regulator.

6. Warranty does not cover if the damage to motor winding due to usage of power supply through invertor/generator or beyond voltage range.

7. Failure to use the Products in accordance with the User's Guide that may accompany theProduct(s), or any other abuse or neglect with respect to the Product(s)

8. Company shall not be obliged to undertake repair of products found waterlogged, liquid damaged or tampered because of repair carried out by unauthorized repairers.

Warranty Limitations

If the product is used/operated for the purpose or at a location other than the specified one in the Instruction and Guideline, the warranty will be void and stand to be terminated. In such cases, ATPL shall not be liable for any service, repair, damage, compensation, refund etc. of whatever manner.

1. Company is not liable for any delays, non-performance, failure or non-delivery of the products to contingencies arising from any force majeure, acts of GOD, storm, earthquake, accident, strikes, lock-out, industrial dispute, labor trouble, Pandemic, transportation embargo, imminence or the existence of any state emergency, war, war like condition, civil commotion right, inability to obtain any material, refusal of license, approval or imposition of sanctions, any measures taken by government which renders it impossible or impractical to company to perform, supply, service or deliver the product to the customer.

2. Warranty does not cover if the defects caused by household pets, rats, cockroaches or any other animals or insects.

3. Replacement of parts would be purely at the discretion of ATPL alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of ATPL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model equivalent as deemed by ATPL.

4. Replacement/swapping will only be done after service technician's report evaluation done by ATPL's technical head.

5. In case, due to any reason ATPL or ATPL's ASPs unable to reach on location then " Customer has to bring in the product to the nearest service center for service" at own cost.

6. No Warranty will be provided against the accessories purchased by the customer (unless wrong/Damage/Non-Functional items) - Same has to be claimed within max 10 days of delivery.

7. Company reserves the rights to reject any services request from a particular area if the company does not have any authorized service center in such area.

8. Certain parts of the equipment are not covered by the ATPL warranty due to the fact they require replacement after multiple uses. For example: All buttons, Seal, Outer connectors, etc. These parts will eventually require replacement at the owner's cost.

9. If the product is used/operated for the purpose or at a location other than the specified one in the Instruction and Guideline, the warranty will be void and stand to be terminated. In such cases, ATPL shall not be liable for any service, repair, damage, compensation, refund etc. of whatever manner.

Additional Warranty conditions

1. Warranty for wobbling issue will be considered only within 30 days from the date of purchase.

2. Repairs carried out by company on out of warranty product are warranted for a period of 7 days from the date of handing over of the products to the customers. Related claim will be processed against the similar symptom & part related concern only.

SLA: As per standard SLA/Turnaround time we are aiming to resolve the concern/query within 72hours (i.e. 3 working days) - SLA will start from the 1st working minute of the business day - In the event of upcountry cases (Beyond municipal limits/No service center zone) or cases where replacement is required - SLA will be equal to transit time of the shipment as per courier partner or 5-7 working days.

4. ATPL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. ATPL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under ATPL limited warranty. Defective parts need to be submitted to ATPL or Authorized Service Center and becomes property of ATPL.

5. The Company and the customer agree that there will be no complete replacement of the UNIFAN product whatsoever after completion of return and replacement policy. Only claims within terms and conditions of the warranty will be entertained.

6. Acceptance of the equipment and completion of the job are subject to availability of spares. If the equipment cannot be repaired due to non-availability of spares, the equipment will be returned to the customer 'return without repair' condition after charging the inspection charges.

7. In the event of obsolescence of a product or any other reason whatsoever, if ATPL is not able to repair/replace the product during the warranty period against the defect, ATPL will have the option to offer a product with equivalent features or give refund (within 7 working days post product returned by the customer to the ATPL), based on the utilization period of the product. The decision of UNIFAN in this regard shall be final. For the purposes of refund, the calculation will be done based on the purchase invoice value not exceeding the MRP. Original proof of purchase (invoice) is mandatory to be submitted to ATPL.

Charges will be applicable if

1. In case of improper installation, service visit will be on chargeable basis. (Installation guidelines must be followed)

2. Inspection charges (Rs.300/fan) to be taken only when customer for repair after inspection.

3. All products on which the warranty has expired will be repaired/ Serviced on chargeable basis only, subject to availability of spare parts and payments for the same to be made upfront.

4. The charges for labor as well as spares used for out-warranty repair shall be as per the applicable price list approved & recommended by company at its sole discretion.

5. Service charges per fan repair will be Rs.300 (Inclusive of labor charges & Taxes) * & Cost for any spare will charges separately. Tax/GST Invoice shall be given by the brand/authorized agency.

6. The estimate given at the time of acceptance of the product for repairs is provisional and may vary at the time of the detailed inspection. The final expected charge be more than initial estimate, company will proceed only after taking the approval from the customer unless it is only up to 20% more than the estimated amount.

7. In case of any damage to the product / misuse detected by UNIFAN Authorized Service Partner personnel, the warranty conditions are not applicable, and repairs will be done subject to availability of parts and on chargeable basis only.

8. Re-install /second demo/ explanation/ visit proves Customer end issue /external connections or requests like connecting the external device, Regulator bypassed work etc. are on chargeable basis to customer (even though the product is in In-warranty). If not paid then warranty will be void. Example: Check whether the product is normal or abnormal, Air delivery confirmation, Regulator bypass checking.